Your balance, explained.
Credits are the allowance you use for answered study questions. The app and your account dashboard show your current balance. A question’s category determines its rate; one screen scan may contain one question or several.
What gets charged?
- Complete answers: charged at the category rate for the work returned.
- Related subparts: grouped under their main question rather than automatically charged as separate questions.
- Saved references: newly retained reference material from a screen scan can use one credit. Repeating an already saved reference is free.
- Empty scans: no answer-credit charge. Repeated scans without study questions can trigger temporary pauses.
- Saved-answer recovery: recovering the same completed request does not add another charge.
Planning is optional.
You can start a session directly or use Session setup to choose question types and estimate credits. An estimate is guidance, not a guaranteed final charge: Hope classifies the actual questions and records the completed work.
If the estimated cost is higher than your balance, review the warning before choosing whether to continue.
Pending holds and low balances.
While a request is processing, some credits may be reserved. A reservation is not a final charge. Check Usage & credits for the request’s completed charge or released hold.
If only part of the work fits your available allowance, Hope returns complete answers and a completion notice. Review the completion notice and your updated balance before continuing.
Something does not look right?
Find the request in your account’s Usage & credits page. Its Help action provides a request reference for support. Include that reference and the approximate time, rather than sending sign-in details.
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