Current purchasing status
Hope Free starts after email verification without payment details. Hope Pro subscriptions and available one-time credit packs are purchased through secure checkout from your account dashboard. Credit packs are available only to active Hope Pro customers when an offer is available. Unused purchased credits expire at the current Pro plan expiry and do not roll over after renewal.
Do not send payment to an unofficial link or individual claiming to activate Hope. Review the price, credit quantity, renewal terms or current Pro expiry before you pay. A credit top-up is a one-time purchase; it does not extend your plan. Contact Hope about payment or credit issues so the transaction can be reviewed.
A credit charge is different from a payment
If a request appears to have used the wrong number of credits, review Usage & credits and contact support with its request reference. Pending reservations can differ from settled charges. Empty captures and recovery of the same completed request do not add answer-credit charges.
A credit-accounting review is separate from a refund of money paid.
If you previously made a payment
If you paid for Hope through a separate authorized arrangement, keep your receipt and the terms shown when you purchased. Contact support with the date, amount, payment reference and account email. Do not send full card numbers, passwords or verification codes.
What to include in a request
- The email address associated with the purchase.
- The purchase date, amount and transaction reference.
- A short explanation, such as a duplicate payment, missing purchase or incorrect charge.
- Any relevant receipt with unrelated personal information removed.
Eligibility and handling depend on the purchase terms and applicable law. This page does not create a blanket “no refunds” rule or limit statutory consumer rights.
Get help
Use the currently published support channel on our Contact page. We do not ask for a further payment to investigate a credit or payment issue.