A clear next step.

Create a Hope account, verify your email, then sign in to your dashboard and the Windows app. Hope Free is assigned after email verification; no payment details are needed.

Check your inbox and spam folder and confirm that you entered the correct address. Use the resend option on the sign-in page when its cooldown has finished. Only use the newest verification message.

Choose Forgot password on the sign-in page. Follow the link sent to your registered email. Never share that link, your password or a verification code with anyone.

Make the full question and any required passage, diagram or options visible on your screen. Select Get answer or use your configured Ask shortcut. Hope scans your current screen for study questions and returns a response in the workspace.

Sign in on the new computer and follow the device-move prompt. Verify the email code if asked. The move replaces the previous active device; your account credits stay with you.

Hope checks whether this computer is allowed to use your account’s study access. Account details and device access are separate: you can review your plan and balance while resolving a device prompt.

Show a complete, readable study question, including any required reference material. Avoid blank screens and unrelated app menus. Repeated scans without study questions show warnings and can temporarily pause new requests. Saved references do not count as empty scans.

Scan readable reference material in order, then scan the related questions in the same study session. Follow the workspace’s saved-reference or missing-context guidance.

No. AI may misread the study material on your screen or make a reasoning error. Check the explanation against your material and use another trusted source when accuracy matters.

No. One screen scan can contain several questions, and categories have different rates. Check How credits work for the current category rates and examples.

Follow the app’s recovery or retry prompt. It can recover a saved result for the same request without charging twice. Avoid repeatedly starting new requests while the original is unresolved.

Open your account’s Usage & credits page and find the request. Use its Help action to copy the request reference. Include that reference and the time of the issue when contacting support; you do not need to send your password or sign-in token.