Information we process
Hope processes account details such as your email address and verification status; plan and credit records; device activation and session information; and the screen content you choose to submit when you select Get answer or use your Ask shortcut. This scan creates a visual copy of the visible screen content and sends it for processing. It can include unrelated information visible on your screen, so close or hide personal or confidential content before asking.
Operational records can include login IP addresses and user agents, request identifiers, request timing, model usage, estimated provider cost, answer content and recorded credit charges.
Why we use it
We use this information to sign you in, verify your account, authorize a computer, answer your study questions, maintain useful study-session context, account for credits, recover interrupted requests, investigate support issues and prevent unauthorized or abusive use.
Processing and service providers
Hope uses infrastructure and authentication providers and sends submitted study material and relevant session context to the AI provider selected for the request. The active provider may vary with routing settings. Current connections include Supabase for backend services, Cloudflare for website delivery and API routing, and Google Gemini for AI responses.
These services may process information in countries outside your location. Do not submit confidential, highly sensitive or third-party personal information unless you are entitled to share it and understand the processing involved.
Storage and access
Submitted screen images, extracted questions, references, responses and request metadata may be retained in protected activity records for operation, support and review. Temporary study context and saved-result recovery have their own expiry periods; ending a session or clearing the visible workspace does not mean every operational record is immediately deleted.
Administrative access is role-controlled. Support and administrative review may involve relevant account and request records. The duration of retention depends on the record and its operational, security and legal purpose; this notice does not promise immediate or automatic erasure.
Browser storage and cookies
The customer portal uses browser session storage for sign-in state and local interface behavior. Hosting and authentication services may also process connection information needed to deliver and secure the website. Signing out clears the portal’s active session state.
We do not currently include an advertising tracker in the customer website source. This statement does not describe data practices on external sites you choose to visit.
Your choices and requests
You can choose which study material is visible before requesting a screen scan, review your account information and sign out. Depending on applicable law, you may have rights to request access, correction, deletion, restriction or objection to certain processing. Contact Hope through the published support channel to make a request. We may need to verify account ownership before acting.
For information about data-protection rights in Kenya, visit the Office of the Data Protection Commissioner.
Questions and updates
Use our Contact page for the currently published support channel, including privacy questions. This notice describes the current service and will be updated when its processing changes.
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