Using Hope
Hope is a Windows study companion and account portal. These terms describe use of the service, including account access, screen-scan requests and credits. Use the service only where permitted by the rules that apply to you and your material.
Your account and computer
Provide an email address you control, verify it and keep your password and verification codes private. Do not share or sell your account, device credentials or tokens. Follow the supported device-transfer process when moving to another computer.
The active-device limit and available allowance are shown in the current plan information. Access is subject to account, device and session checks.
Study and responsible use
Use Hope for learning, practice and checking understanding. Do not use it for live exams or assessments where AI or outside assistance is prohibited. Do not submit unlawful content, attempt unauthorized access, bypass credit or device controls, automate abusive requests, or upload material you are not entitled to use.
Repeated scans without study questions may lead to warnings and temporary pauses. Operational limits and safety checks may also restrict new requests.
AI answers need checking
AI responses may be incomplete, inaccurate or based on study material read incorrectly from your screen. Check important facts and working against your study material. Hope does not guarantee a grade, exam result or a correct answer to every question.
Plans, credits and payments
The current plans, category rates and account balance govern available use. One screen scan can contain several questions. Estimates are indicative; final answer-credit charges are determined by the actual completed work recorded by the server.
Credits represent service usage, not cash or a transferable financial balance. Any purchase must be made through an available, authorized payment flow with its price and conditions shown before payment. Hope Pro subscriptions are available through the website’s secure checkout. Only active Hope Pro accounts can buy one-time credit packs when offers are available. The quantity, one-time price and current Pro expiry are shown before checkout. Unused extra credits expire at that plan expiry, do not roll over after renewal, and do not extend the subscription.
See How credits work and our Refund policy.
Availability and account restrictions
Service interruptions and provider failures can occur. Follow the app’s retry and recovery guidance rather than repeatedly creating new requests. Access may be restricted for an invalid or revoked session, insufficient allowance, unauthorized device or abusive use. Contact support if you believe a restriction or charge is incorrect.
Your material and privacy
You remain responsible for having permission to submit the material you submit from your screen. Hope processes submitted content to operate the service and answer requests as described in the Privacy notice. Do not include unrelated sensitive or confidential information.
Questions and changes
Contact Hope using the published support channel if you need help with these terms. We may update them as the product changes. Nothing in these terms is intended to remove rights that cannot lawfully be excluded.
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